Family with Mickey and Minnie
  • On Sep 18, 2019
    Caroline from NSW Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi there, I have 6 etickets with max pass for Disneyland. I have added the tickets to the app however they are all in one name and didn’t change the name for each person. Will this be ok to use and enter the park. Our paper eticket has the correct name.

    Hey there, Hi there, Ho there, Caroline!

    You're as welcome as can be here at the Disney Parks Moms Panel, so thanks for bringing your great question. I'm so glad you are already familiarizing yourself with the incredible Disneyland app. This is my number one favorite tool in the parks as well as before my trips to help me plan. You can use this handy app to check attraction wait times, mobile order food, make dining reservations, use as your park ticket at the gates, see locations of Characters, and so much more.

    When linking your tickets into the Disneyland app, the names associated in the app itself are just for your own personal organizational needs. They are not the names officially associated with each ticket. Your tickets will only be linked to specific Guests once they are used at the gate for your first entry into the parks. Here a Cast Member will scan each ticket and take your photo to link that specific ticket to each person in your party. While you cannot manually change the ticket names in the Disneyland app yourself, you can contact Guest Relations at (714) 781-4636 to assist you or visit them once you enter at City Hall in Disneyland Park or Chamber of Commerce in Disney California Adventure Park.

    I'm so excited you have already added the Disney MaxPass feature to your tickets. You will not believe just how many attractions you will be able to experience each day with this feature. It truly lets you maximize your days in the parks by allowing you to enjoy more magic and spend less time waiting in lines.

    If you have any other questions, please feel free to return. Have a magical day!
thumbnail image for Jennifer

Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

Related Video

  • thumbnail image for Disneyland Resort Digital Experiences Make Planning Easy

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.