Couple dining
  • On Jan 6, 2022
    Barbara from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Thank you for your help. Please advise if serenity bay cabanas are available and price. Is there an e-mail for concierge dedicated shore side helpers? How to currently prepay gratuities? So thankful for your help. Can you receive gratuities? Thanks

    Hello again, Barbara, and welcome back to planDisney! I almost feel like I'm part of your crew - or at least a trusted deck-hand - and will gladly help you tie up these loose ends as you finish planning! I hope you don't mind if I answer them a bit out of order:

    While there isn't a dedicated e-mail address for Guests in Concierge Staterooms, you can always use the Email Us form on the Disney Cruise Line website to contact a crew member. This form has a place for you to enter your reservation number, so the crew member assigned to help you will know as much as possible about your upcoming cruise. For Concierge-specific questions and help with detailed planning, I would suggest calling the Concierge Services Specialists on your dedicated line at (866) 784-1654.

    Since they can help you with everything from booking Port Adventures, reservations for Palo or Remy, treatments at Senses Spa and Salon, dining room seating requests, special occasions and celebrations as well as any other requests you may have from pre-arrival to post-cruise, they will also have the most up-to-date availability and pricing information about the Serenity Bay Cabanas. I sure do hope they help you secure one - while I've never had the pleasure to spend a day on Disney Castaway Cay in one, I know they take an already perfect day ashore to a new level!

    Whether you decide to contact a crew member by e-mail or by phone, this is also the best way to pre-pay gratuities - just be sure to do so at least 3 days before your embarkation date. Otherwise, your gratuities can be placed as part of your folio anytime before the end of your cruise. If you would like to further recognize the exceptional service you receive, you can always visit Guest Services or contact your Concierge once aboard the ship!

    I will say this is the first time I can remember a Guest asking if panelists can receive gratuities! Thank you so very much for asking, but I can honestly say that knowing that I have helped answer your questions so you have the most magical Disney Cruise Line vacation possible is more than enough.

    I'm so excited for you and your crew to set off in pursuit of the horizon! If there is anything more you need help with as the date comes closer, please sail my way again, Barbara - I'm so glad "the ocean chose you!" 

    Fair winds and following seas! 


thumbnail image for Andrew

Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.