Mother and son on Carousel
  • On Jan 24, 2021
    Cindy from VA Asked

    Thank you for answering but I don’t see my magic band under my Disney experience even though I bought them and received a email confirmation. Under Disney fo it says I’ve already purchased them but doesn’t show me the color and doesn’t let me do anything.

    Hello, Cindy!

    Welcome back to planDisney! Thank you so much for allowing us to further assist you in planning your MAGICAL Walt Disney World Vacation!

    OK...I did more investigative reporting concerning the possibility of changing the color of your MagicBand once they are ordered. After speaking with several Cast Members, I did officially find out that once any MagicBands are purchased, you are not allowed to exchange colors at this time. 

    HOWEVER, I do have some possible MAGICAL news! I just got off the phone with a VERY HELPFUL Cast Member at shopDisney. I was talking to her about your situation, and she said the MagicBand color could possibly be changed, but it would depend of where they are in the fulfillment process. I would call shopDisney right now at 800-328-0368 and give them your confirmation number. OHHHH...I am wishing upon a star that you are able to change the color of your MagicBand.

    If you have other questions, please do not hesitate to ask! Thank you for the opportunity to serve YOU!

    Have a MAGICAL day!

    Wes
thumbnail image for Wes

Meet the Panelist: Wes, Texas

Woo Hoo!  I am so excited to help plan your next Disney vacation! Since I have experienced Disney in all stages of family life (I have FIVE Tigger-ific kids), in all times of the year, and on a tight budget, I have learned to create Disney magic every trip! Learn More About Wes

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