disabled; crutches; Cinderella; Cinderella's Castle; Magic Kingdom; AA; family
  • On Nov 20, 2025
    Lana from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can you tell me how to use the virtual queue

    Hi Lana! Bibbidi Bobbidi Boo! Welcome to planDisney! 

    Lana, have you ever thought about why Cinderella's shoe fell off on the castle steps when it was supposed to be the perfect fit? It's one of those mysteries of life. However, what you don't have to wonder about is what a virtual queue is and how it works. I'm happy to wave my planDisney magic wand to make this answer appear! 

    Lana, this is a great question! Currently, the only virtual queue available on the My Disney Experience app is for meeting the popular man of the season, Santa Claus, at Disney Springs. However, with exciting new projects set to open in the future, including the Tropical Americas inspired by Encanto, an Indiana Jones adventure, Monsters, Inc. Land, and Villains Land, it's possible that we will see the virtual queue used again.

    Here's how it works: at a certain time, open your My Disney Experience app, scroll down, and tap "Virtual Queue." After that, select "Join." If you successfully confirm a "boarding group," you will receive a group number that will be called at a later time. At that time, you would be notified that it is your turn to experience the attraction. I personally enjoy the virtual queues for new rides because they allow me to hold my place in line through the app while I continue to enjoy the rest of the park.

    Lana, I hope that answered your question. As you plan your next vacation to The Most Magical Place on Earth, please let us know how we can help. And just in case you need it, I'm including the link for Special Offers in case that magical feeling enters your heart, and you know it's time to book your next trip! (Somehow this happens to me often!) Thanks again for stopping by with your question! 

    Happy planning, 
    Shonette 
thumbnail image for Shonette

Meet the Panelist: Shonette, Ohio

Hi! I'm Shonette from Ohio, and I wear the ears of wife, mom, and proud Gigi to two preschool granddaughters. I love making magical memories with my family while snacking on a DOLE Whip or watching Tinker Bell fly during Happily Ever After. I'm more excited than Ariel, with a treasure chest of thingamabobs, to be a planDisney panelist. I can't wait to help you and your family discover your unique, magical moments!  Learn More About Shonette

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