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  • On Mar 19, 2023
    Marykate from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I tell if I am in the que on the DAS Live chat? I see the typed out script but there's no indication that someone will come on at any point or information about wait time.

    Hi there, MaryKate!  Thanks for bringing your question to planDisney!

    Whenever I visit Walt Disney World Resort with my son who is on the autism spectrum, we use Disability Access Service (DAS).  This accommodation is intended for Guests who, due to a disability, cannot wait in a typical queue environment.  My family has always found DAS to be extremely helpful, and now that we have the option to pre-register for DAS before we arrive at the Walt Disney World Resort, using this accommodation is even more convenient.

    If you are 2-30 days before your theme park visit, you can request a live video chat with a Cast Member who will help determine if DAS is an appropriate accommodation for your particular situation.  Please note that if you are helping to register another member of your travel party, they will need to be present during your video chat.  If it is determined that DAS is a good fit for you, the Cast Member can register you for the accommodation at this time.  When you pre-register for DAS, you will also have the opportunity to pre-select up to two one-hour return windows for select attractions (subject to availability) using the DAS Advance planning option.  These DAS Advance selections are in addition to the DAS return times that you can request throughout the day of your park visit.

    I personally love being able to pre-register for DAS.  It allows my family to get right to the fun as soon as we arrive at the theme parks.  That being said, the wait times to connect with a Cast Member through the video chat can be lengthy.  I've typically waited a couple of hours to be connected with a Cast Member.  From what you described, it sounds like you were in the queue for the live video chat.  In my experience, the chat box said that I will be connected with a Cast Member, but it never gave me an estimated wait time.

    Live video chat is available starting at 7:00 a.m. Eastern Time each day.  If possible, I would recommend connecting right at 7:00 a.m. on a weekday for the shortest wait times.  I like to use a portable device such as a laptop or iPad so that I can carry it around the house and do other things during my wait time.  Then when I'm connected with a Cast Member, I can have my son sit down with me so that we can get him registered.  This process works well for us, but if you're unable to wait for the video chat, you can also stop by a Guest Relations Main Entrance location when you arrive at one of the theme parks.  A Guest Relations Cast Member can help you register for DAS in person, and the process is quick and easy.  It is worth noting, however, that if you opt to register in person, you will not be able to book those DAS Advance experiences that are offered during the pre-registration process.

    MaryKate, if you have any additional questions about DAS or any other aspect of your vacation, please don't hesitate to ask.  Have a magical day!

    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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