Welcome to
planDisney, Christie!
Some members of the Resistance who are stationed in
Batuu received your transmission. They've let the "Gatherers" know about the two defective lightsabers and they have a bad feeling about this. The folks at
Savi's Workshop take their trade very seriously. They pass on their apologies.
Unfortunately, since you are back on your home planet, speaking to someone from Black Spire Outpost will be difficult. However, you'll be glad to know that there are some Batuuian ambassadors located on planet Earth. The best way to contact them is to call Merchandise Guest Services at (800) 328-0327 between 8:00 AM and 6:00 PM (EST). You should be able to speak to a friendly Cast Member and they can advise you from there.
I hope that you get all the help you need, Christie. As you look forward to your next visit to Walt Disney World (I mean, we're always planning our next visit, right?), I'd suggest checking out the
planDisney podcast. We're always looking for ways to share our expertise and knowledge with fellow Guests. And this podcast is a great way to learn about and enjoy the magic of The Most Magical Place on Earth.
May the Force be with you!
Mike