Special Needs Family with Mirabel; girl in costume; Encanto
  • On Apr 6, 2024
    Lyndsey from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Who do I talk to about getting a DAS pass before I go and will they explain how it works

    Hello, Lyndsey!

    Welcome to planDisney! I'd be glad to point you toward the information you need to prepare for your upcoming adventure at the Disneyland Resort.

    The Disability Access Service (DAS) is designed to help guests who are not able to wait in traditional queue environments because of a disability. There are two ways to register for DAS:

    1. In-person at Guest Relations location (City Hall at Disneyland Park or the Chamber of Commerce at Disney California Adventure Park) 
    2. Online at least 2 days (but no more than 30 days) before your visit by having a video chat with a Cast Member
    I would recommend pre-registering using the online chat option so that you can ask any questions you might have before you come to the parks. You'll need to have your tickets purchased and theme park reservations linked to your Disney account before you start your online chat. You can confirm your park reservations are all there by checking this link! When you're ready for your chat make sure you have the guest who needs DAS with you and then scroll down on this page to click the "Request Live Video Chat" button. Sometimes there's a bit of a wait for the chat, so make sure you have some free time. Chats are available each day between 9:00 AM and 8:00 PM Pacific Time. 

    During your registration call, you'll be able to select two attractions that you want to experience each day of your visit using DAS. Check out this list of attractions to see what you might want to request! 

    When you arrive at the park you'll use the Disneyland Mobile App to select additional DAS return times. In the app you'll tap the "≡" icon to open the main menu, then tap the Disability Access Service button. You're also welcome to visit a Guest Relations location to request a return time if you have any issues with the app.

    Another helpful resource for your trip might be the Services for Guests with Disabilities page on the Disneyland website. I think the Attraction Details for Guests with Cognitive Disabilities guide is particularly great, it gives an amazing summary of the lights, sounds, smells, and other features in each ride. 

    Enjoy the final countdown to your trip, Lyndsey! Feel free to send me a note if you have any other questions!

    Keep moving forward!

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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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