Overview shot of ship and sea
  • On Apr 2, 2022
    Denise from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have taken 5 Disney cruises. Why does my Castaway Club level still show silver? I am cruising again this month. Will my level be changed to gold before I sail?

    Ahoy, Denise! Welcome aboard planDisney where my pals and I are here and happy to help. Thanks for cruising our way. 

    Congratulations on five wonderful sailings with the Disney Cruise Line! I think that is something to celebrate and the Disney Cruise Line does too. After five sailings, your Castaway Club member status should automatically change to Gold level. With this new level, you'll enjoy earlier access to booking reservations, activities, and special discounts while onboard. 

    I'm sorry to hear that your Castaway Club status is still showing that it is Silver. If you have just completed your fifth cruise, it can sometimes take a few weeks to update. I'd recommend contacting the Website Resolution Team. They are available Monday - Friday 8:00 am to 10:00 pm (ET) or Saturday - Sunday 9:00 am to 8:00 pm (ET) at 800-951-3532 or 407-566-7000. The team will be happy to troubleshoot the issue with you and get you to that Gold status that you deserve! 

    I hope you enjoy your upcoming sailing and sporting that gold lanyard around the ship. It looks like your itinerary will be visiting Castaway Cay. With five cruises under your belt, you are probably a seasoned pro at this point ... but have you tried my favorite snack on the island? You can have soft-serve ice cream or take it to the next level by making an ice cream and cookie sandwich! Grab a cookie or two from the lunchtime buffet to make your own masterpiece. It's a snack fit for an island paradise. 

    Enjoy your time in paradise and aboard the Disney Cruise Line! Please sail our way again if you have any further questions. We'll be happy to hear from you. 

    Bon Voyage, 


thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.