Ahoy, Denise! Welcome aboard planDisney where my pals and I are here and happy to help. Thanks for cruising our way.
Congratulations on five wonderful sailings with the Disney Cruise Line! I think that is something to celebrate and the Disney Cruise Line does too. After five sailings, your
Castaway Club member status should automatically change to Gold level. With this new level, you'll enjoy earlier access to booking reservations, activities, and special discounts while onboard.
I'm sorry to hear that your Castaway Club status is still showing that it is Silver. If you have just completed your fifth cruise, it can sometimes take a few weeks to update. I'd recommend contacting the Website Resolution Team. They are available Monday - Friday 8:00 am to 10:00 pm (ET) or Saturday - Sunday 9:00 am to 8:00 pm (ET) at 800-951-3532 or 407-566-7000. The team will be happy to troubleshoot the issue with you and get you to that Gold status that you deserve!
I hope you enjoy your upcoming sailing and sporting that gold lanyard around the ship. It looks like your itinerary will be visiting
Castaway Cay. With five cruises under your belt, you are probably a seasoned pro at this point ... but have you tried my favorite snack on the island? You can have soft-serve ice cream or take it to the next level by making an ice cream and cookie sandwich! Grab a cookie or two from the lunchtime buffet to make your own masterpiece. It's a snack fit for an island paradise.
Enjoy your time in paradise and aboard the Disney Cruise Line! Please sail our way again if you have any further questions. We'll be happy to hear from you.
Bon Voyage,
Adrianna