Cinderella Castle 50th Night
  • On May 17, 2022
    Tiffany from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Sydney has two profiles. one has the ticket and the other three park reservation. How do we merge them? How do I purchase Genie plus for each one of the park days for both of us? How do I purchase individual lightning lane passes ?

    Hiya, Tiffany! I'm so glad you found the trail of pixie dust that Tinker Bell left for you and followed it back here to planDisney!

    Oh boy! I'm thrilled to hear that you're making plans to visit Walt Disney World Resort! There's so much to see and do with The World's Most Magical Celebration in full swing. Be sure to check out the Beacons of Magic in each of the parks, which light up the night in new and exciting ways! I also love to seek out and discover all of the golden sculptures as part of the Disney Fab 50 Character Collection. My favorites change all the time, but my current favorites are Woody and Bo Peep!

    Tiffany, I'm so glad that you kept an eye on Sydney's My Disney Experience account and noticed that the theme park tickets and Theme Park Reservations made with the Disney Park Pass system are listed under two different accounts. I agree with you - it's very important that all of these pieces are linked properly under one account! When it comes to account issues, the best course of action would be to call a Cast Member. Be sure to have the contact information for both My Disney Experience accounts, including the email addresses linked to each account. This will help the Cast Members to easily and efficiently locate this information.

    It sounds like you're also interested in the Disney Genie+ service and there are a few ways you can add this feature to your theme park tickets! First, you may be able to upgrade your tickets through your My Disney Experience app. To do this, log into your app and tap the icon that looks like three stacked lines in the bottom right corner. Tap Tickets and Passes, then select the ticket you'd like to upgrade. Tap Upgrade Ticket, then follow the prompts to add the Disney Genie+ service. However, if that option is unavailable to you, you are also able to add the Disney Genie+ service to your trip day-by-day! To do this, log into your app on each morning of your trip and tap the icon that looks like three stacked lines in the bottom right corner. Tap My Genie Day, then scroll down and click the link that says "Get Disney Genie+ for Today" in the purple banner. You can do this every morning that you'd like to have the Disney Genie+ service! Since your Disney Genie+ selections can be made starting at 7:00 AM, I'd recommend purchasing this service earlier in the morning with enough time to make your first selections for the day starting at 7:00.

    Similarly, to make an Individual Lightning Lane selection, tap My Genie Day in your My Disney Experience app, then tap Tip Board. Here, you can browse and choose your first Individual Lightning Lane entrance! Please know that Guests staying at a Disney Resort Collections hotel can make their first Individual Lightning Lane selection starting at 7:00 AM and Guests staying off-site can begin making their first Individual Lightning Lane selection starting at the time of park opening.

    I hope I was able to help you with your questions today, Tiffany! If anything else pops up, please visit us again. After all - you've got a friend in me!

    See ya real soon!
    Michelle
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Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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