• On May 25, 2017
    Sarah from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are surprising our kids with a Disney trip in July. I set up My Disney Experience App, added my husband and the kids to my F&F list and invited him to join but when he accepted he can't see our kids. How can we both manage them in the app?

    Welcome to the Disney Parks Moms Panel, Sarah!

    How cool that you are surprising your kids with a most magical adventure, a vacation to the most magical place on earth, the Walt Disney World Resort! I bet your excitement levels are rising as your countdown is shrinking. Have you decided how you are going to surprise them? Be sure to have your camera ready. I know it will be a moment you’ll want to capture and remember for a long time!

    Sarah, it looks like you did everything correctly. The only thing I can think of is making sure your share settings are correct. To check, log into your My Disney Experience account and select My Friends and Family. Once there, check that you are sharing your list by clicking the update link on the right side of the screen by your character. Do this for the kids as well. There should be an option where you can allow your husband to make plans for the kids there.

    If you are still having difficulty connecting your My Disney Experience accounts so you can both make plans for the kids, try contacting Disney’s Internet Help Desk at 407-939-7765 where a helpful Cast Member can help you sort it out.

    I hope this helps answer your question. Be sure to come back and visit us again soon. We’re happy to help you as you plan your upcoming and magical visit to the Walt Disney World Resort.

    See you real soon!

thumbnail image for Emille

Meet the Panelist: Emille, Florida

Hi! My name is Emille. I’m a mom of two and wife to a wonderful fellow Disney nerd! As a current Florida resident and Annual Passholder, I love being able to visit the Walt Disney World Resort frequently. When I’m not at the Parks, you can find me leading worship at my local church or traveling with a prison ministry I sing and speak for. I look forward to answering your questions and sharing some of my favorite tips to help you plan your next magical Walt Disney World vacation! Learn More About Emille

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.