Toy Story Land Woody Entrance
  • On Nov 16, 2021
    Shelley from VA Asked

    I had surgery yesterday but going to Disney hollywood with family over thanksgiving break. Would I qualify for any disability passes or wheelchair? I have limited arm movement and low stamina for awhile. Can you provide any information?

    Hi, there!

     Welcome to planDisney, Shelley. I'm so glad you stopped by! It sounds like you are in need of a little magic. A visit to the Walt Disney World Resort is sure to do the trick!

     I'm pleased to tell you that wheelchairs are available to rent from all four theme parks and Disney Springs. Additionally, Guests requiring assistance can rent Electronic Conveyance Vehicles, ECVs for short, from the theme parks and Disney Springs. The downside about the theme park rentals is that the wheelchairs and ECVs must be returned to the rental locations before exiting the parks. The walk from the park exit to the Resort hotel transportation can sometimes be a bit long, so you may want to consider renting a wheelchair or ECV from ScooterBug, Disney's Featured Rental Provider. This Central Florida rental company will deliver your rental right to your Disney Resort hotel, so you can keep it with you throughout your stay. Talk about convenience!

     You'll be able to stay in your wheelchair throughout attraction queues. If you're in an ECV, there will be a few instances in which you'll have to transfer from the ECV to a wheelchair, depending on the attraction queue. In those instances, the Cast Members will bring you a wheelchair and transfer your ECV to the exit for you!

     If you believe your recent surgery will make it difficult for you to tolerate extended waits in conventional queue environments, you may want to consider chatting with a Cast Member about the Disability Access Service. Eligible Guests can now pre-register for Disability Access Service over video chat. To discuss your eligibility with a Cast Member before your arrival, visit the Registering for Disability Access Service page on the Walt Disney World Resort website. After accepting the Terms and Conditions, you can click on the blue link that says, "Request Live Video Chat." It's important to note you must complete the pre-registration process at least two days prior to your arrival. Otherwise, you'll need to stop by Guest Relations at the first theme park you plan to visit to discuss the Disability Access Service in person. 

     Should you have any other questions about your specific needs, I encourage you to reach out to Disability Services by calling (407) 560-2547 or by emailing disability.services@disneyparks.com. They'll be happy to assist you!

     I hope this was helpful, Shelley. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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