Mother and son on Carousel
  • On Oct 14, 2021
    Alyson from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I make sure my reservation was cancelled?

    Hi Alyson,

    Thank you for dropping by planDisney with a great question!

    Although I can imagine the disappointment with having to cancel your reservation, I can empathize. We had to cancel a trip one year and I was incredibly disheartened. But we regrouped and rescheduled for the next year. When you canceled, you should have received a confirmation email with the cancelation number. If you cannot locate that cancelation number and the reservation had been linked in your My Disney Experience account, check your account. Once you log into that account, go to My Plans, and scroll to see if you see the reservation still linked. If it is no longer linked, it probably has been canceled. To be sure, you can contact a Cast Member by phone to make sure the reservation was canceled. 

    If you had any Disney Park Pass system, advanced dining, or Enchanting Extras reservations, make sure those are canceled as well. If you anticipate traveling in the near future, go ahead and check the Special Offers to see if any offers would be applicable to your new dates. If you do see an applicable Special Offer, I recommend that you make that new reservation. Recently, I saw a Special Offer available for Annual Passholders but I did not book the room. When I checked a few weeks later, that Special Offer was no longer available for the resorts I was considering.

    Alyson, I trust that you will get that reservation issue resolved! We do hope you are able to reschedule and visit the Walt Disney World Resort real soon!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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