Magic Kingdom Cinderella Castle
  • On Mar 13, 2022
    Laura from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are supposed to get to Disney on Wednesday. My sister has had the Disney experience app and all of our plans for months. Today, I got on to the app as well and all of our plans disappeared. When we try to relink them it says they are on another account

    Hi Laura! Welcome to planDisney.

    Oh Boy! The gang is heading to Walt Disney World Resort during The World's Most Magical Celebration. Fun for the whole family is finding all of the golden Disney Fab 50 Character Collection statues throughout all four theme parks. They make fun and unique photo opportunities for lasting memories. My favorite is Donald Duck in front of Cinderella Castle at Magic Kingdom Park.

    Gawrsh! I am so sorry for your technical difficulties. Let's try to troubleshoot this issue. After a little research on the world wide web, I did find a few people with similar issues. Pretty commonly, logging out of the My Disney Experience Mobile App and logging back into the app fixes the problem. I also read some people deleted the app and reloaded the app. While others, simply gave the technology a little time to fix itself. However, after all of this, if you are still having problems it is time to either make a call to The Help Center or utilize the chat feature to connect to a Cast Member for assistance. I highly recommend calling early or late as wait times have been rather long. I am also linking the Frequently Asked Questions concerning Technical Issues.

    At the end of the evening, bring the whole family back together to enjoy the new nighttime spectaculars. Disney Enchantment lights up Cinderella Castle to Main Street U.S.A with projections while the sky comes to life with fireworks at Magic Kingdom Park. Over at EPCOT, Harmonious uses water, music, and fireworks to evoke all those Disney emotions.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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