Balcony at Disney's Animal Kingdom resort
  • On Nov 16, 2021
    Michael from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Over the summer I stayed at a Disney resort and went to Disneyworld. How can I get billing information for my stay and tickets?

    Welcome to planDisney, Michael! 

    I hope you’re still enjoying the magical memories you made at Walt Disney World Resort! (I always feel like I have to ease myself out of vacation by watching my favorite shows on Disney+ for weeks after my trips!) 

    For Guests of Disney Resorts Collection hotels, Walt Disney World Resort sends out itemized receipts after their stay! I recently returned home from a vacation, and I received my invoice right after I checked out in my email. This particular email comes from “disneyresorts” and the email is titled “Your Disney Resort Hotel Receipt” and it will have your pay folio invoice attached as a PDF. (You can print this PDF if you need/want to do so.) If you have not received this email, I would recommend checking your spam folder, as sometimes it lands there. 

    As for your tickets — If you purchased these upon arrival, they may be within your Disney Resorts Collection pay folio email. If you purchased tickets before your trip, you should have an email from Walt Disney World Resort that contains a receipt of your purchase. (This would have been sent out the same day you purchased these tickets.) 

    If you are still unable to see your billing history, I would recommend calling the “My Past Walt Disney World Visit” line at (407) 939-6104. A Cast Member there will be more than happy to help you locate your receipts. 

    If you have additional questions, Michael, we hope to help you further at planDisney again. 

    Allyn
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Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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