Disneyland Main Street
  • On Apr 15, 2021
    Katherine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 2019 Summer Complimentary E-ticket Entitlements that expire on June 7th, 2021. How can I make a reservation and use the tickets. I linked them to my account but they are not eligible. Why?

    Welcome to planDisney, Katherine. Thanks for stopping by with your question for us. We’re so glad you’re here!

    I’m excited to hear you’re planning a trip to the Happiest Place on Earth soon, Katherine. After a long closure, so many people (myself included!) are excited to return to a land of Magic! Pretty soon we’ll be able to stroll down Main Street, U.S.A. again and gaze at Sleeping Beauty Castle!

    I’m sorry you’ve been having issues linking your tickets to your Disney account. Without knowing more details about your complimentary tickets (since there’re many different kinds), it’s difficult for me to fully provide you a solution. Shortly before Covid forced the theme parks to shut down, Disneyland Resort introduced a tiered ticketing system (for single day tickets). More popular days like weekends or holidays are usually categorized as Tier 5, which are pricier and have no blockout dates. Tier 1 ticket, on the other hand, has many blockout dates but is more affordable. When Disneyland Resort theme parks reopen next week on April 30, 2021, Tier 1 tickets are not available for park entry (at least for the first 60 days, through June 28, 2021). 

    Your complimentary tickets may be ineligible during the initial phase reopening due to the tiered ticket system. As mentioned earlier, since there are many different types of complimentary tickets, I recommend contacting Ticket Services at (714) 781-4636 and speaking directly with a Cast Member who can better assist you. I sincerely hope you’ll be able to visit the Happiest Place on Earth soon!

    Have a magical day,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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