Rock 'n' Roller Coaster
  • On Apr 13, 2022
    Diane from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I suffer from IBSD and frequent episodes of urgency and incontinence which makes it very difficult to wait in long lines. Does this condition qualify for a disability pass?

    Hey there Diane and welcome to planDisney!

    The Walt Disney World Resort is known as The Most Magical Place On Earth for many reasons. One of them is its commitment to accommodating the needs of its Guests. And as a family member of an IBS warrior, I understand wanting to ensure smooth sailing during your Disney day.  Let's try to get you on track to have a great trip!

    Disability Access Services or DAS is designed to be of service to Guests who have trouble waiting in line due to a disability. You can speak with a Cast Member at Guest Relations at the entrance to each park or via DAS Advance earlier. DAS Advance allows you to set up a video chat with a Cast Member 2-30 days in advance of your arrival to try to talk to them about your situation and try to get yourself registered. Start off by calling Disability Services at 407-560-2547 or shooting them an email at for more info.

    With or without Disability Access Sevices, here are a few pro-tips I've seen and utilized myself at the Walt Disney World Resort.

    1. Talk to the Cast Members! They really are there to help. My mom, who isn't a DAS user but does have mobility issues, was able to get a return time that was comparable to the standby time but wouldn't require her to stand through the queue by simply explaining the situation to the Cast Member at the start of the line. 

    2. Leave that line! I've definitely had to take an inconvenient bathroom break or two in my Disney day. People around me have usually been pretty understanding. Just once again talk to the nearest Cast Member. They can also help out by pointing out the nearest restroom. 

    3. Know where the Restrooms are! Your My Disney Experience app isn't just good for checking the wait times and using Disney Genie+ Service. It's also a great way to know where the closest restrooms are all over the property. Open the app and tap the map icon and change the setting in the drop-down menu from Wait Times to Restrooms. You can even look over your map before traveling so that by the time you go, you're super familiar with their location.

    Diane, I hope these tips will be able to help you enjoy your time in the Disney Parks. If you have any other questions, please feel free to come back and see us!

    Happy planning!
thumbnail image for Taylor

Meet the Panelist: Taylor, Louisiana

Hey y'all! I'm a Louisiana Royal like Princess Tiana. I'm a musical theatre actress with a love for all things Disney. My multigenerational family can be found in the Disney Parks with a party of 10 or more, including my beloved goddaughter. Careful! She'll run you over on her way to Big Thunder Mountain Railroad! It's going to be a thrill making magic with you. Happy planning y'all! Learn More About Taylor

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