Pluto with children on Main Street
  • On May 22, 2022
    Suzanne from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Stickers and frames are not loading on my photos, I previously was able to access…I have an iPhone and iPad…I have signed out and back in and still no stickers or frames

    Hello Suzanne, and welcome to planDisney!

    Thank you for stopping by with such an important question. I am glad that you enjoyed your recent visit to the Walt Disney World Resort. I have found, that the best way to continue to experience those magical feelings is to enjoy photos on my Memory Maker account. 

    I am so sorry to hear that you are having difficulties editing your photos. It looks like Wreck-It Ralph and Vanellope are loose on the internet and have wandered into the PhotoPass section of the My Disney Experience app.  I’ve had the same trouble and submitted a feedback request in the My Disney Experience mobile app, with details of the same trouble you are having. I have heard back from a member of the Guest Support Team at Disney Photo Imaging, and they are aware of the issue. They are currently working on an update for the My Disney Experience app that will fix the issue and return Wreck-It Ralph home. I was also informed to turn on the automatic updates feature on my Apple device to ensure that my app will receive the update when it is available. 

    I am hoping the update will be available any day now. If you are having any trouble or if your photos are going to expire, I recommend reaching out to the Cast Members at Disney Photo Imaging at (407) 560-4300 to see if they can help you extend the expiration date of your photos. Hopefully, this will give you more time to add stickers and frames to your core memories. 

    If you need any help planning your next visit to the Walt Disney World Resort please come back and visit us here at planDisney. 

    See ya real soon, 
    Andrea

thumbnail image for Andrea

Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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