• On Sep 15, 2021
    Lisa from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am staying at the All Star Movie resort. Do they have elevators? I recently had hand surgery and carrying luggage up a flight of stairs will not be possible. If not, is there a number I can call to try to get a ground level room?

    Hi, there!

     Welcome back to planDisney, Lisa. We just love when you stop by! It looks like your next Disney vacation is quickly approaching. You must be so excited!

     You'll love Disney's All-Star Movies Resort. The larger-than-life Characters and scenes throughout the resort transport you right into the middle of your favorite Disney films! You're sure to have a magical stay.

     I'm pleased to tell you that all the buildings at Disney's All-Star Movies Resorts feature elevators. These elevators are located in the center of the building. Requesting a ground-level room is super easy, though! You can request a ground-level room in the online check-in process on My Disney Experience or by calling the Reservation Team at (407) 939-1936. 

     Be sure to download the My Disney Experience mobile app. It's magic at your fingertips! You can use the My Disney Experience mobile app to view current wait times for attractions, place mobile food and beverage orders, check out your Disney Photo Pass photos, and more! You can even use the app to start check-in for your Disney Resort hotel and request a room on the ground floor. 

     I hope this was helpful, Lisa. Please let us know if you have any other questions about your next Disney vacation!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.