Family in resort room
  • On Jan 16, 2020
    Heather from ND Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We will be staying at the Shades of Green Military resort. I added my reservations on MDE app and made an error when selecting the guest, I am not able to make modifications. I want this to get this corrected.Do I contact SOG for help or Disney staff?

    Hello Heather,

    Thanks for stopping by the Disney Parks Moms Panel! I would like to extend a sincere thank you to you and your family for their military service. I am an Air Force wife myself and I absolutely love the specially priced theme park tickets available for U.S. Military Members as well as special rates on select Resort Hotels and for cruises on Disney Cruise Line. I have yet to stay at Shades of Green, but I have heard some really great things about the resort, as it is another wonderful benefit afforded to U.S. Military Members and their families. 

    I am glad to hear that you have already downloaded and made use of the My Disney Experience mobile app, as you can use this to help plan your vacation by linking your resort reservation, making dining reservations, and booking FastPass+ selections. Selecting the wrong guest is such an easy mistake to make, and one that should be easily corrected as well. Please call the Internet Help Desk at (407) 939-4357 between the hours of 7 a.m. and 11 p.m. Eastern Standard Time, and they will be able to have the name(s) corrected in My Disney Experience. 

    Please do not hesitate to stop back by if we can help answer any more of your vacation questions. Happy planning!

    -Angie C. 
thumbnail image for Angie

Meet the Panelist: Angie, Florida

Hi! I'm Angie, an Air Force wife from The Sunshine State! I am so happy to share my love and passion for travel, Disney vacation planning, and the magic of a Disney Vacation Club Membership. My family and I have been enjoying our Vacation Club Membership since 2012 and have discovered a whole new world by taking incredible Walt Disney World vacations, cruises on Disney Cruise Line, and have even made a trip to Disneyland Paris. I would love to help you experience the most magical vacation possible!  Learn More About Angie

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