• On Feb 21, 2020
    Leslee from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am staying on property March 17th until March 21st. I want to rent a scooter that I will have available at all times, in my room and in the parks. Does Disney have preferred companies for me to rent from?

    Hi Leslee,

    Thanks for stopping by the Disney Parks Moms Panel. As a recent scooter user myself, I'm happy to help you with details that will make your vacation more comfortable and accessible.

    A number of companies in the vicinity of Walt Disney World offer rentals of ECVs and will deliver to your resort. ScooterBug is the Disney Featured Provider of strollers, wheelchairs and scooters. One benefit of renting from ScooterBug is that you do not have to be present to accept the delivery of the scooter. The company will simply drop it with Bell Services at your resort, and when you are ready to depart, you leave it again with Bell Services at your convenience.

    With other third-party companies, you will have to be present to receive your delivery.

    A recent accident severely limited my mobility for several months, and an ECV made it possible for me to visit the theme parks, Disney Springs and a number of resort restaurants as I had planned. From the seat of an ECV, it is easy to roll around the resort and into your room, onto the Disney buses and even aboard the Skyliner.

    If you use ScooterBug, I recommend picking a delivery time a few hours before your arrival. On one visit, the company was running behind and my scooter wasn't available to me immediately. On my most recent visit, I was arriving early in the morning, so I had delivery scheduled for 10 p.m. the previous evening. When I arrived, my ECV was charged and ready to go.

    I will admit that I was a little apprehensive about keeping our Disney plans after my accident, but every cast member I encountered while on the scooter -- the bus drivers and Skyliner attendants, the front desk staff, security, restaurant personnel and those who helped me board rides and enter attractions -- were incredibly considerate and helpful. I never felt awkward or as if I was a bother.

    Please check back, Leslee, if you have other questions about accessibility during your visit. Or let us know if you'd like recommendation about dining, rides and attractions, resorts or any other plans for your vacation. Enjoy!

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Meet the Panelist: Wilma, Florida

We live 90 miles from Walt Disney World and have visited frequently for 20 years. Disney is the place our family can relax together, try new things (especially interesting food) and have conversations, no matter what park we visit or where we stay.
Learn More About Wilma

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