Tomorrowland; Magic Kingdom
  • On Jan 16, 2024
    Paul from RI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Staying on property in Disney World. Have linked tickets(confirmed), but can’t select individual lightning lane. Disney app tells me I’m not eligible. Cast member at check-in counter is unsure why.

    Hello Paul,

    I'm really sorry to hear about the trouble you're experiencing with selecting individual Lightning Lane reservations in the My Disney Experience Mobile app. It can certainly be frustrating, especially when you're all set to dive into the magic of Disney and have everything linked and confirmed.

    Let's see if we can get this sorted out for you. Sometimes, issues like this can be due to minor glitches in the My Disney Experience account. It's worth double-checking that your tickets are correctly linked and assigned to each member of your party. I know it might seem like a basic step, but these small details can sometimes be the culprit.

    If that doesn't do the trick, a quick log-out and log back into the app can sometimes help. It's like giving the app a little nudge to reset things. Also, make sure your app is up to date. I’ve found that having the latest version can really make a difference in how things run.

    Since the Cast Member at the check-in counter wasn't able to resolve the issue, my next suggestion would be to reach out to Guest Services or stop by a Guest Relations location in the parks. The Cast Members there are often able to troubleshoot these technical issues more thoroughly.

    Another thing to consider is your internet connection. A stable connection is key for the app to function properly, so it might be worth checking that as well.

    And, if you have access to another mobile device, try logging into your My Disney Experience account on it. This could help determine if the issue is with your phone or the app itself.

    Remember, staying at a Walt Disney World Resort hotel allows you to start making those Lightning Lane selections at 7:00 AM on the day of your visit. It's such a great advantage to get ahead of the crowds.

    I really hope one of these suggestions helps, Paul. It's important to me that you get to enjoy every bit of your Disney experience. If you're still having trouble or if there’s anything else you need, please don’t hesitate to reach out. Wishing you a magical and smooth rest of your stay at Walt Disney World and thanks for stopping by planDisney!

    ~Yael
thumbnail image for Yael

Meet the Panelist: Yael, Florida

As a native Floridian, I've experienced the Disney Parks in every stage of life: as a child, a teenager, a newlywed, and now as a mom of three. My journey through the magic of Walt Disney World Resort has been filled with unforgettable moments and invaluable insights. Whether you're planning your first or your 100th visit, I'm eager to share my cherished memories and tried-and-true planning tips with you. Let's make your Disney experience as magical as mine have been! Learn More About Yael

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