• On Aug 5, 2020
    Lisa from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We're staying at OKW resort and have a specific unit that we want to stay in. Is there a way on the MDE to request that unit when we start the online check in?

    Hi, Lisa!  Thanks for bringing your question to planDisney!

    I'm so excited to hEAR that you will soon be traveling to Walt Disney World Resort!  During the phased reopening process, things may look a little different from what we're used to, but the magic will still be there.  Now that Walt Disney World Resort is once again welcoming Guests, physical distancing is extremely important.  One tool that has certainly helped with this is Online Check-In service.

    Before your vacation, you can complete the Online Check-In process by logging into your My Disney Experience account either on the Walt Disney World website or using your My Disney Experience mobile app.  You will need to provide information such as your arrival time, contact information, and room location requests.  On your arrival day, you will receive a text message when your Walt Disney World Resort Hotel room is ready.  In most cases, you will be able to head straight to your room without stopping to check-in at the front desk.

    When making room location requests during the Online Check-In process, you will be asked to choose from a list of general options such as "highest floor" or "near the stairs."  If you have a more specific room location request, I recommend calling the Disney Resort Hotel Reservations phone number to speak with a Cast Member.  Cast Members will do their very best to accommodate your room requests, but please keep in mind that these are only requests and cannot be guaranteed.  

    Lisa, I hope that you enjoy your stay at Disney's Old Key West Resort.  Be sure to stop by Olivia's Cafe for some home-style cooking.  This restaurant is a Walt Disney World Resort hidden gem!  If you have any additional questions as you get ready for your trip, please visit us again.

    See ya real soon!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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