• On May 16, 2017
    Mike from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We are staying for 9 nights and my mother is coming down for the 1st 5. Can she take the Magical Express from the airport to the Art of Animation Hotel? I called and they said she had to be added to the room, but we couldn't add her until we got there.

    Hi, Mike!

    To use Disney's Magical Express, a guest must be registered at a Disney Resort hotel. What I am not quite sure about is why your mom cannot be added to your current reservation. The only thing I can think of is that you booked a Magic Your Way vacation package, and you do not want to add your mom to that since she will only be with you for a portion of the vacation. Typically, when booking a Magic Your Way package, all guests staying in the same room must be booked with the same entitlements. If you booked a "Room Only" reservation and are adding tickets on your own, adding on your mom to your reservation ahead of time should be no problem at all.

    Your best bet is to call back to a friendly Cast Member at (407)934-7639 and explain your situation. I do not know how they can add her to your reservation if you do not want her on a package that you may have booked, but I do not think she will be allowed boarding on Disney's Magical Express without being a registered guest.

    I hope a quick and easy phone call will fix it all with the wave a magic wand a bit of pixie dust! Good luck, and wishing all of you a magical vacation.

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Meet the Panelist: Cathy, Ohio

I am a fundraiser/event planner turned stay at home mom. When I am not running to cheerleading practice or a soccer game with my kids, I enjoy scrapbooking, reading, and of course, planning our next Disney adventure!

Learn More About Cathy

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