• On Feb 21, 2019
    Sarah from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are staying at the Hilton Lake Buena Vista Palace Hotel, a Disney Good Neighbor Resort by Disney Springs. Can we utilize the merchandise delivery back to our hotel during our stay?

    Hi Sarah! Welcome to the Disney Parks Moms Panel!

    Only TWO more days until your Walt Disney World Resort vacation! Yay! Olaf may be a fan of warm hugs, but I think some warm vacation days sound pretty great this winter!

    I just checked a Resort Delivery receipt I had from my last trip and sure enough, it looks like your hotel is on there! There is Hilton Lake Buena Vista listed, as well as Buena Vista Palace Resort & Spa. When you make a purchase at a merchandise location in the theme parks or Disney Springs, let the Cast Member know at the beginning of your transaction that you wish to have your purchase delivered to your resort. This way, you can begin filling out the appropriate form while they are processing your items.

    If things have changed and you find that Resort Delivery is no longer available for any reason, you can request Package Pickup at the theme park's entrance instead. Your items will be sent to the Package Pickup location and then you simply pick it up as you are exiting the park. This still saves you from carrying around the bags all day!

    I hope this helps, Sarah! Please let us know if you have any other questions. Happy shopping!

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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
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