Pandora Family Floating Mountains
  • On May 15, 2022
    Kristel from Hampshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are going to be staying at Hilton Buenavista Vista palace which I booked directly, can I collect my park tickets from the hotel or do I need to go to the desk in Disney Springs? Also can the hotel issue magic bands instead of cards?

    Hi Kristel,

    Welcome to planDisney and thank you for your question! 

    It’s so great to hear that you’ve got your trip booked at the Hilton Orlando Buena Vista Palace! In looking at the website, I’m not seeing a ticket center there on that property. Hakuna Matata! You should definitely head over to the Disney Ticket Center at Disney Springs. After bringing up your reservation information, the Cast Members should be able to issue your physical ticket cards to you! 

    Since your hotel isn’t one of the Disney Resorts Collection hotels, unfortunately, you wouldn’t be able to access MagicBands at that pre-arrival rate. However, you can still purchase MagicBands and add them to your My Disney Experience mobile app! Since you’ll be at Disney Springs getting your tickets, head over to World of Disney. You and your party should be able to choose from a large selection of MagicBands in the store. Once purchased, you’ll simply enter the ID number on the back of the MagicBand into your My Disney Experience mobile app under “MagicBands & Card” (under “My Profile”). After adding them, you’ll be able to use your MagicBands to access the Theme Parks, use the Lightning Lane (separate purchase necessary), and buy merchandise!

    I hope this “Bit By Bryanna” is helpful as you prepare for your upcoming trip to the Walt Disney World Resort. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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