resort polynesian castle monorail
  • On Feb 6, 2022
    Amanda Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are staying at coronado springs and I am trying to input a room request. I have read that there is a drop down box on my disney experience but my account doesn't have this. I have been on the hotel page but the chat button does not pop up either.

    Hey there, Amanda! Welcome to planDisney, where we love helping out our fellow Guests with their magical Disney vacations!

    Woo-hoo! Your trip to the Walt Disney World Resort is fast approaching, and I bet you're starting to feel the magic. Once you're here, you'll be able to experience the EPCOT International Flower & Garden Festival, which is one of my favorite special events of the year. I really recommend that you don't miss it (you won't regret it!), and that you take advantage of all the limited-time photo opportunities, festival booths, merchandise items, and entertainment offerings. 

    Amanda, I'm sorry to read that you haven't been able to input your room requests through the My Disney Experience mobile app, but don't fret! There are a couple of options that you can try. The first thing you could do is to log into your My Disney Experience account through the Walt Disney World Resort website. If you haven't linked your Disney Resorts Collection hotel reservation, you'll need to do this before you proceed. Once linked, you'll be able to access your reservation details when you click on "Update Check-In". If you scroll down, you should see a drop-down menu below "Room Location Requests". Keep in mind that you can only make two requests at this time. 

    The steps above should be enough for you to get it done, but if you're still having trouble with your room requests, I suggest that you speak to a friendly Cast Member at 0800 16 90 730. I've had technical issues before, and calling the team has always been helpful! That being said, please don't hesitate to come back here with any other questions you might have. My friends and I would love to help! 

    Have a magical day,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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