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  • On Feb 28, 2020
    Deborah from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We will be staying at the Caribbean Beach Resort in March. How, specifically, do I request a Pack 'n Play online? I have looked everywhere on my reservation and can't find a place to request it. I tried calling but the wait is over 25 minutes!

    Hi Deborah! Thank you for your question and for visiting the Disney Parks Moms Panel. Congratulations on your upcoming vacation to Walt Disney World!

    Disney’s Caribbean Beach Resort is one of my favorite hotels at Walt Disney World. Plus, after recently seeing the refurbishments that Disney made to Old Port Royale, it makes it that much better!

    Just last year my wife, daughter and I had the opportunity to utilize one of the complementary easy-to-assemble Pack ‘n Play playards offered by Disney. While we had initially planned to add this to our reservation prior to departure, we completely forgot. 

    However, upon check-in at our hotel, we spoke to a friendly Cast Member at the Front Desk and upon entering our room, the Pack ‘n Play was waiting for us. While you might try contacting Guest Services again by phone or by chat, don’t fret as even if you cannot get through, I’m confident Disney will work their magic.

    If you have any other questions, please let us know. Have a magical day and tell Mickey I said hello!

    Bryan
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Meet the Panelist: Bryan, Kansas

Hi all! I'm Bryan from Kansas City. I'm a husband, first-time dad, and man's best friend to our Golden Retriever. Like many kids, I grew up traveling to Disney World nearly every year with my family, so to say that my perspective has changed over the years is an understatement. Through my passion, firsthand knowledge and park research, I look forward to helping you with your Disney vacation! Learn More About Bryan

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