Resort bedroom in the evening; aulani
  • On Sep 2, 2025
    Steven from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We will be staying at Bay Lake tower, but we are not vacation club members. We would like daily housekeeping. Can we pay for this at check-in or in advance?

    Hiya, Steven!

    Welcome to planDisney! Oh boy, how exciting that you are planning ahead for your Disney vacation in just a few short months. Soon, you'll be immersed in whole new worlds, full of magic and pixie dust.  

    Steven, if you are a cash-paying Resort Guest at a Disney Deluxe Villa, which includes the Disney Vacation Club Resorts, and you booked direct through Disney, you should receive daily housekeeping service unless Disney Vacation Club Member Points were used to book your room (even if you are a Guest of a Member who booked the room for you.) If Vacation Club Points or a Member Cash Discount were used to book your room, then your room cleaning is subject to the Disney Vacation Club cleaning schedule, though you can request additional housekeeping for an additional fee. 

    Typically, all rooms will be visited by Housekeeping for a "wellness check," and often trash is removed during these visits. If you need additional supplies for your room, like extra towels, you can request them at any time using the "Hey Disney" device in your room (it is the electronic with Mickey ears.) Simply say "Hey Disney, show me what you can do" and you can scroll to the Housekeeping page and request what you need. It's like your own personal magic wand!  

    What I would recommend, Steven, is asking about the Housekeeping schedule for your room at the Front Desk. Then, if you would like additional Housekeeping, you can make that request then or as needed during your stay.  

    I hope this helps you, Steven! If you have any further questions, soar back here to see me, and I'll be so happy to help you.

    Magically Yours,
    Keri
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Meet the Panelist: Keri, Massachusetts

Hi there, I'm Keri from Massachusetts, a wife and mom to preteen twins and a teen. Since my first magical visit to Walt Disney World at age three, I've loved all things Disney. My husband found his passion for pixie dust on our honeymoon and his first visit to a Disney park. Soon after, we joined Disney Vacation Club, which has afforded us unforgettable family vacations for the last 22 years. Disney Vacation Club has helped us create our most magical vacation memories. I can't wait to help you plan yours. Learn More About Keri

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