Grandfather, Dad and Son; Nemo and Friends; The Seas; Epcot
  • On Sep 5, 2023
    Steven from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We will be staying at Art of Animation starting this weekend. The room refrigerators do not have a freezer. I have diabetes supplies that must stay cold, so I have freezer packs to use while in the parks. How can I freeze them each night?

    Welcome to planDisney, Steven! Thanks so much for coming to us with your question today. I'm glad you came to ask this question because I've got lots to tell you! All of your needs are going to be met when you're at Walt Disney World Resort this week, so let's walk through how you can safely store your medical supplies on vacation and what minor preparations you'll need to make when you arrive.

    Your room at Disney's Art of Animation Resort will be equipped with a beverage cooler that will keep your supplies lower than room temperature, but you might want to double-check that it's suitable for your needs when you arrive. Bell Services at your Resort Hotel is equipped with a freezer, and they will be able to keep your ice packs frozen so they're ready to go every day when you head into the Theme Parks. Bell Services is accessible 24 hours a day, so you will be able to pick up your ice packs whenever you need them. Be sure to write your name on them so they can be found and delivered to you quickly! One more tip for your Resort Hotel: Housekeeping can provide you with a sharps container if you need one for safe disposal, so give them a call from your room phone when you arrive, and they'll be happy to bring one to you. 

    If you want to keep your supplies with you in the Theme Parks, you are more than welcome to do that, but you can also store your supplies with First Aid if that is more convenient for you. They can keep it all cold for you and also give you a safe and quiet place to administer your medication and dispose of any medical supplies if that's what you want or need. First Aid locations are shown on all the maps as well as in the My Disney Experience app, and, of course, you can ask any Cast Member for directions if you need them.

    Steven, if you have any more questions about your specific needs or want to talk to someone directly about what accommodations are available for you at Walt Disney World Resort, I encourage you to call or e-mail Disability Services. They are experts in making sure that your vacation is safe, accessible, and smooth, and they will be happy to answer any other questions that you might have.

    Have a magical day!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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