• On May 9, 2012
    Charlotte Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi. Staying at Art of animation between 1/9/13 and 1/18/13. Coming from New Zealand but will be in america from the 12/21/12 and was wondering when we would get our things for magical express & hotel and what to do if they do not come before we leave.

    The new Art of Animation looks like a great resort choice, Charlotte.  As for your vacation information, you can expect that to arrive approximately three weeks prior to your stay.  If, by chance, you leave home before it arrives, there is no need to worry.  In that case, you'll want to head to the Disney Magical Express desk at the airport.  Once you're there, just let them know that you didn't receive your paperwork.  New vouchers for the Magical Express will be printed for you on the spot.  They will also send someone for your luggage (in case you don't receive your Magical Express luggage tags) and it will be delivered to your resort room later on.  In other words, they've got you covered with or without your paperwork!  Relax and have a great time.
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Meet the Panelist: Darcie, Alabama

Given your inclination to plan a magical trip, I can already tell we have a lot in common. I'm Darcie, and my friends would be the first to tell you that Disney trip planning (especially dining!) is my love language. Of course, the vacations my family enjoys today look much different than they did when our kids were little, but while some of our favorite activities have evolved, Disney destinations still top our travel wish lists. Let's work together to plan a downright dreamy vacation for your family! Learn More About Darcie

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