Disabled man getting on Expedition Everest
  • On Sep 2, 2019
    Carrie from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I am staying at the Art of Animation. Is there anyway to get the disability accommodation pass for the parks while checking in at the hotel or does it have to be at the park?

    Welcome to the Disney Parks Moms Panel, Carrie! Thank you for bringing us your question about your visit to Walt Disney World Resort this upcoming November! Disney's Art of Animation is a gorgeous hotel, you will love the décor and vibrant ambiance, I can't wait to visit it again! 

    I am afraid that eligibility for the Disability Access Service (DAS), a tool designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability or medical condition, cannot be discussed at your resort. Once you get to the first theme park, go to the Guest Relations Office and request to speak to a Cast Member regarding this program. They will ask you to describe your medical problem and will discuss your concerns with you. If you are eligible, your MagicBand and those of your party members will be scanned. You will then be able to use it throughout your vacation.

    Once you arrive at the attraction you want to get in, ask the Cast Member at the podium to give you a return time. They will scan your MagicBand and will give a return time based on the current wait time at that particular attraction. As soon as you and your party finish that attraction, you will be allowed to receive a return time for another one and so on. This service can be used in addition to Disney's FastPass+ service.

    Carrie, I hope this helps. Please come back with more questions as you plan your vacation! 

    Wishing the most magical vacation at the Walt Disney World Resort

thumbnail image for Desiree

Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
Learn More About Desiree

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