Port Orleans Riverside Pool
  • On Apr 4, 2022
    Kimberly from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I stayed at Port Orleans Riverside last week and had 3 rooms in my reservation. I never received copies of my charges for the rooms. How can I get copies emailed to me to verify that you billed correctly.

    Hey there, Kimberly, and welcome to planDisney! Even though your Walt Disney World visit has ended, hopefully, you are still in full vacation mode! Make sure to picture all those smiling Mouseketeer faces when you review your bill. “They” say it makes it a little easier. Although I’m not exactly sure who “they” are. 

    Kimberly, your Guest Folio - which is Disney speak for the bill - is usually emailed to the email address associated with your reservation on the morning of your Disney Resorts Collection hotel checkout. I recommend searching your email inbox for “folio” just in case the email got lost in the pile. If your folio isn’t found in your email, you can contact a Guest Services Cast Member at (407) 828-5630 or GUEST.SERVICES.BILLING@disneyworld.com to request your folio. I recommend giving the Cast Member a call. In my experience, the turnaround time for phone calls is much quicker than the email inbox. 

    I hope this helps, Kimberly! If you have more questions, come back by and let me know! After all, you’ve got a friend in me!

    Until Next Time, 

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Meet the Panelist: Phillip, Alabama

Hi there! I’m Phillip from Alabama and you can consider me your skipper. I love helping families navigate the Walt Disney World Resort. Disney planning is like a trip through a jungle - there may be twists and turns but with a little patience and pixie dust I’m here to help you have the most magical time! Learn More About Phillip

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