Guardians of the Galaxy at Night
  • On Jun 1, 2022
    James from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We stayed at the Grand Floridian last week but have not received a copy of the folio. How can we get a copy?

    Greetings, James! Welcome to planDisney!

    Ah, so you've returned from your trip to The Most Magical Place on Earth. Do you miss it yet? Are you already planning your next trip? I always find myself inspired to plan my next trip as I'm leaving the magic behind. I'm especially excited to head back soon to ride Guardians of the Galaxy: Cosmic Rewind again! This race through space on a one-of-a-kind coaster was second to none. The storyline, the technology and the incredible theming throughout the queue put this ride at the top of my favorites list almost immediately!

    James, your final statement is usually sent via email on the day of checkout. However, I usually give it 1-3 days to pop up into my inbox before I investigate the problem. The email should come with the subject line "Your Disney Resort Hotel Receipt." If it is missing, check your SPAM folder or use the search feature within your email account to try to locate it. Still not there? Time to call in reinforcements.

    Star Command? Come in, Star Command! This is Space Ranger James with a missing folio! Ok, you don't have to say that. But you should give Disney Resort Hotel Reservations a call to figure out what is going on. You'll be greeted by a friendly, helpful Cast Member on the other end of the phone who can wave their magic wand to find your Guest Pay Folio and get it to you as soon as possible.

    I hope you enjoyed your stay at Disney's Grand Floridian Resort & Spa!

    To infinity and beyond,

thumbnail image for Ashley

Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.