• On Aug 16, 2018
    Lisa from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to stay in a preferred room at Port Orleans on the first floor. We are taking my grandson and he has a hearing impairment. I do not see preferred rooms equipped with this feature. I nwoukd like to be close to transport and food.Help! Thank you

    Hi Lisa,

    How wonderful that you are planning a Walt Disney World Resort vacation with your grandson! My grandmother accompanied me on my first trip to Walt Disney World Resort forty years ago and I still remember the glow of the fireworks on her face as we watched them together from the balcony of Disney's Contemporary Resort. I'm so grateful for those memories. I guarantee that the time you spend with your grandson will be long remembered. 

    There are a wide range of services available to Guests with hearing disabilities at Walt Disney World Resort, including handheld captioning and assistive listening devices. Guests can pick these up at Guest Relations at the four Disney theme parks. You can request the schedule for sign language interpretation at shows by sending an email to WDPRsignlanguageservices@disney.com or you could pick up a copy of the schedule at a Guest Relations location.

    I have good news about the guest rooms at Disney's Port Orleans Resort - Riverside and Disney's Port Orleans Resort - French Quarter. There are Disability Access Rooms in the preferred sections of both of these hotels. Room communication kits can be installed in these rooms. Just call (407) 934-7639 to make your request. If you'd like any additional information about the services available to your grandson, call the Cast Members at Disability Services at (407) 560-2547. I have found them to be incredibly helpful.

    Enjoy every minute with your grandson. They grow up much too quickly. Don't they?

    Sending best wishes and pixie dust,
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Meet the Panelist: Jill, New Jersey

Lesson plans, college plans, vacation plans...as a teacher, college counselor, and incurable Disney fan I find myself constantly planning.  I love to share advice with friends who have yet to experience all that Walt Disney World has to offer! Learn More About Jill

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