• On Oct 5, 2019
    Margaret from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a special needs 9 yr old that we have used the Keenz push wagon for the last two years including earlier this year. Now I’ve read that Disney is not letting people use them. My granddaughter is autistic and is to big for a stroller.

    Hello there, Margaret,

    To improve the safety and well-being of guests and to ease congestion, the Disney Parks announced updates to the Disneyland Resort Park Rules earlier this year. This included eliminating in-park smoking areas and park policy changes related to stroller size, stroller wagons, and more. I’ve had a chance to correspond with Disney Parks Cast Members involved in making and implementing these changes. I learned that these updates are done with great care, research, and deliberation. Such changes are always done with an eye toward improving the overall guest experience as much as possible. I’m personally very impressed with how hard the Disneyland Resort Cast Members work to keep making it the Happiest Place on Earth.

    Even with the latest rules changes, the approach to making accommodations for guests with disabilities at Disney Parks remains the same. Meeting the needs of these guests is extremely important to Disney. As a parent of two children with Autism myself, I am very grateful for the compassion, understanding, and accommodations offered by Disneyland Resort Cast Members. Guests with disabilities or their family members who have questions or concerns about any of the updates to the park rules may email or call Disney Parks Disability Services.

    I hope you have a magical time as you continue to visit the Disneyland Resort. See ya real soon, Margaret!

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for 5 Tips for Making the Most of your Disneyland Resort Vacation

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.