Family with disabled dad speaking with cast member
  • On Oct 25, 2021
    Gwen from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a special needs son. How do we go about getting an Handicap pass for the rides and attractions? do we need to get a Genie pass as well if we will be using the Handicap line?

    Hello, Gwen!

    Welcome to planDisney with an excellent question. I am thrilled to hear that you will soon be making pixie-dusted memories with your family at The Most Magical Place on Earth. 

    The Walt Disney World Resort is committed to providing an inclusive environment for all Guests. As part of this commitment, Guests who have a hard time waiting in a conventional queue due to a disability may be eligible for Disability Access Service (DAS). This service allows the Guest to request a return time for select attractions and experiences without having to wait in the regular queue.

    There are two ways you can register for DAS: pre-arrival via live video chat or on-site at Guest Relations. I highly recommend pre-registering for DAS in advance. You may pre-register virtually with a Cast Member using live video chat up to 30 days in advance of a theme park visit, but no less than two days before your arrival. Please note that the Guest requesting DAS must be present during the live video call or in-person registration.

    I hope this information is helpful, Gwen! Come back to visit us if you have additional questions and have a magical visit to the Walt Disney World Resort!

thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.