Disneyland Sleeping Beauties Castle 60th
  • On May 7, 2022
    Bruce from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there, how do I speak to someone from DAS. My son he’s two years old and has autism. We would like to learn more about the disability access services. Thank you

    Greetings, Bruce and welcome to planDisney!

    Bruce, as a fellow parent of a child with autism, it would my honour to assist you in making your visit to the Disneyland Resort a happy and positively memorable experience. Disneyland Resort continually strives to afford all Guests an inclusive and enjoyable experience with the variety of Services for Guests with Disabilities, and in particular, the Disability Access Service.

    The Disability Access Service is an accommodation that will provide you, in consideration of your son with alternative options while waiting for a DAS Return Time at a selected attraction. For example, with my son, while we wait for our DAS Return Time, we rest him in a quieter area, such as the Baby Care Center in each theme park, we give him a snack, and allow him to play on his tablet. The DAS is managed through the Disneyland Mobile App once registered and will enable the registered DAS Guest, or anyone on the DAS Guestlist to select a DAS Return Time from an attraction and entertainment flow list. Or, if you wish, you could request a DAS Return Time at an attraction entrance, or a Guest Experience Team Kiosk throughout the theme parks. The registered DAS Guest must be present when redeeming the DAS Return Time.

    Registering for the Disability Access Service can be done in advance of your arrival via the DAS Advance virtual chat (from 2-days up to 30-days before arrival), or in-person at any Guest Relations inside the theme parks. In preparation for the DAS registration either virtually or in person, your son will have to be present as a quick, informal photo will be taken of him. Please link the valid theme park tickets to your Disney account of those who will be in your travel party in order for them to be associated to the DAS Guestlist. As well, everyone in your travel party will need a Disneyland Resort - Theme Park Reservation using valid theme park admission, except your son because he is 2 years of age therefore he will be a Guest of Mickey Mouse.

    Tips:

    Please refer to the list of Disneyland attractions appropriate for preschoolers as those will be the only attractions that your son will be allowed to ride pending height restriction allowances while using the DAS accommodation.

    Registering for the DAS Advance will enable you to select, in consultation with a Cast Member, 2 DAS Advance selections for each day of valid theme park admission from select, available attractions and/or entertainment that your son is allowed to experience.

    The DAS Advance can be used along with the Disney Genie+ service, which is available for purchase in the Disneyland Mobile App upon entry into a theme park, or the Disney Genie+ service can be added to theme park tickets during the purchase of theme park tickets in advance.

    Bruce, I hope this information is helpful, please stop by for any further assistance, it would be my pleasure to help a fellow Canadian Disney fan and parent of an autistic child, thank you kindly.

    Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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