Woman in wheelchair boarding WDW bus
  • On Jun 16, 2024
    Mark Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to speak with somebody about accessibility planning please

    Hi Mark,

    Welcome to planDisney! 

    Your question is a good one. I would first suggest that you review the information on Guests with Disabilities. That information includes a phone number to call if you have questions. As you continue to plan, I will say that my family has used the services for guests with disabilities and we have been quite grateful for the many cast members who have helped us through the years.

    We have also used a few other strategies to make our time in the theme parks more manageable. First, we make advanced dining reservations. Doing so gives us predictable breaks during our park time. It also reduces the amount of time we are waiting in line to get food. At Magic Kingdom, we have used Disney Genie+. We also stay at Disney Resorts Collection hotels so that we can take advantage of Early Theme Park Entry for Disney Resort Hotel Guests. And, we prefer to stay at deluxe or deluxe villa resort hotels so that we can also use Extended Evening Theme Park Hours.

    On a prior visit, my husband also needed to rent an electric conveyance vehicle (ECV). The process was easy to navigate. If you will need an ECV or wheelchair, I do suggest that you try to rent those at park opening because they are issued on a first-come, first-serve basis and may not be available later in the day. If you will need an ECV or wheelchair at the resort hotel as well, I suggest that you rent through the Disney Featured Provider, currently the featured provider is ScooterBug.

    Mark, I hope this preliminary information helps. In the spirit of Tiana, I am sending a wish to the Evening Star, trusting that the cast members can help answer your specific questions!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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