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Pluto Topiary at Epcot International Flower & Garden Festival
  • On May 6, 2022
    Matt from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I speak to a person
     

    Matt,

    While the planDisney team does not have any kind of direct phone line, there are a number of ways for you to connect directly with Disney cast members to help with whatever questions you might have. While I know that you are asking to speak to a person, and I will cover how to get a hold of Cast Members based on specific needs, I do offer up the idea of using the website live chat feature. Between 7 am and 11 pm Eastern time, the live online chat feature can help resolve issues rather quickly.

    But you want to speak with an actual human being directly, right? The Walt Disney World Resort Help Center has several different contact options available. In addition to the aforementioned Chat feature, and of course Email, their phone numbers are listed on that site. A few that might be what you are looking for include

    • Non-Reservation Questions: (407) 939-2273
    • Disney Resort Hotel Reservations: (407) 939-1936
    • Existing Tickets: (407) 934-7639
    • Group Reservations: (407) 939-1942
    • Website Support: (407) 939-4357
    • My Disney Experience and MagicBands: (407) 939-4357
    • New Tickets: (407) 939-7679
    • Tours, Recreation: (407) 939-1929
    • Annual Passholders: (407) 560-7277
    • My Past Walt Disney World Visit: (407) 939-6104
    • Disability Services: (407) 560-2547

    Now maybe none of these are going to help you with your problem. If not, write me back directly with more on what kind of help you need, and I can see about finding another resource to help. 

    BONUS TIP
    Perhaps the problem is not the right phone number to call, but you had a long wait time on the phone to speak to someone? I have found that calling mid-week, but avoiding lunch time, has helped me get through faster. I don't know if there are more Cast Members available, or if there are fewer people calling in, but my guess is that it is a combination of the two.  

    I am sorry that you have been frustrated by not being able to connect with someone directly. Hopefully, some of these suggestions will help. If not, let us know more and we can see about getting you pointed in the right direction.

    Thanks!

    Doug

thumbnail image for Doug

Meet the Panelist: Doug, Indiana

I am one of the Dads on the planDisney Panel, and I love to help parents plan their vacation, with a focus on showing them how it can be fun for them too. I am also here to help Dads plan some nice surprises for the Moms in their life (they deserve it!). Learn More About Doug

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