Ahoy, Donald! Welcome to planDisney, where we aim to answer all of your questions about sailing where magic meets the sea.
Disney Cruise Line already provides top-notch customer service to everyone who steps onboard any member of the fleet, but guests who have booked within the
concierge category and paid their stateroom deposit receive the dedicated support of the Concierge Services Team as well. Prior to embarkation, the Shoreside Concierge Services Team will assist concierge guests with their sailing plans by both email and phone. The Concierge Services Team contact information can be found
here. If you would like to speak to someone in person, then you need to call Monday to Friday, 8:30 AM to 5:30 PM, or Saturday, 9:00 AM to 5:30 PM, Eastern Time. You will be asked to provide your Disney Cruise Line reservation number, so be sure to have that ready prior to calling.
As you prepare to set sail, don’t forget that concierge guests get the earliest access to book onboard activities with an
advance booking window up to 130 days prior to sail date with the assistance of the Concierge Services Team. I’m sure that they will be able to help you out with any questions or concerns that you may have about your upcoming cruise.
If you have any other questions, you are also welcome to reach back out to us at planDisney. Happy sailing!
Catherine