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  • On Aug 11, 2018
    Michelle from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son wanted to keep his Oceaneer band as a memento of our cruise. He asked a hotel attendant (not Disney) to cut the lock so he could remove it, but instead she snipped the band. He is very upset. Is there any way to get a replacement?

    Ahoy, Michelle!

    Welcome aboard the Disney Parks Moms Panel! I hope you and your family had an incredible time on your adventure at sea with Captain Mickey and his friends! It's always so sad coming back home from a Disney Cruise. Hopefully, you're already thinking about or planning your next Disney Cruise vacation!

    Oh Michelle, I'm so sorry to hear that your son's Disney Cruise Line Youth Activities wristband's band was accidentally cut. I understand why he would be upset. I believe your best bet would be to contact Disney Cruise Line's Guest Communications Team. They can be reached via email at dcl.guest.communications@disneycruise.com. Hopefully, a member of the Guest Communications Team will be able to further assist you in getting your son a replacement wristband!

    I'm so glad your son had such an incredible time in Disney's Oceaneer Club and Disney's Oceaneer Lab that he wanted to keep his wristband as a memento! I'll be sending tons of pixie dust your way in the hopes that you will be able to get a replacement for him soon!

    Beth
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Meet the Panelist: Beth, Illinois

Let's talk about the WONDER and MAGIC of your FANTASY DREAM vacation aboard the Disney Cruise Line! I'm a proud stay-at-home mom to my little buccaneer with special needs and, along with my husband, a lover of everything Disney! We've had so many unforgettable memories and adventures while sailing on Disney Cruise Line. I can't wait to help you navigate through any questions you may have while planning your family's adventures at sea! Learn More About Beth

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