Radiator Springs night with Lightning McQueen and Mater
  • On Dec 14, 2023
    William from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son got us magic bands + for use while in WDW with him on his account. We now want to use those bands on our account for our trip to Disneyland. We have de activated them from his account but won’t connect to ours by tapping or putting in number on back

    Hello and welcome to planDisney, William. We're so glad you found us to ask this question. How wonderful that your son gifted you a MagicBand+. I love the convenience of having a MagicBand+ and also love how you can use these at both the Disneyland Resort and Walt Disney World Resort. 

    Oh, bother. I'm sorry to hear that you are running into some challenges. I recently used mine at Walt Disney World Resort and then returned to connect it for use at the Disneyland Resort and ran into the same challenge that I believe you might be experiencing. If you haven't already, check out the MagicBand+ Support page for some troubleshooting ideas. Ultimately, what ended up working for me was running a complete factory reset. Once I completed the reset, I was able to connect the MagicBand+ to my account in the Disneyland app

    I hope this helps and that you're able to get things connected soon. I love using my MagicBand+ at the Disneyland Resort to easily scan into the theme parks for entrance. It's also a quick and easy tap for Disney PhotoPass photographers to link my pictures to my account. I also love how it interacts with the nighttime spectaculars and even with certain attractions (Haunted Mansion is my favorite interaction). 

    William, I hope this helps get you back on track for connecting your MagicBand+ for your visit to the Disneyland Resort. As you continue to plan your magical visit, please come back to visit us for any other help. Until then, happy planning!

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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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