Greetings Wendell and welcome to planDisney!
The Walt Disney World Resort has created the
Disability Access Service or DAS as a part of the inclusive services for Guests with Disabilities. DAS is intended for Guests who are unable to tolerate an extended wait in a conventional queue for an experience. It does not provide immediate access or head of the line privileges, but it allows Guests to receive a return time for an experience that is comparable to a standby wait. During that time your son and the rest of your party can enjoy other experiences, shopping, dining, or shows instead of physically waiting in line.
I am pleased to tell you that you can pre-register for DAS, with a virtual chat with a Cast Member, as early as 30 days before your first park visit but no later than 2 days before your arrival. Once the Cast Member has completed the pre-registration, the Cast Member will work with you on the
DAS Advance Planning Option. Before you register, make sure everyone in your travel party already has valid Theme Park Admission tickets and a
Disney Park Pass linked to their My Disney Experience accounts, for each day you are planning to visit a theme park. This will allow the Cast Member to help you pre-select up to 2 experiences per day, subject to availability, during your visit. DAS Advance selections must be made at least 2 days before you plan to redeem them. When you arrive to begin your adventure, you can still request 1 additional DAS experience at a time by using the
My Disney Experience mobile app, visiting a kiosk, or Cast Member at the experience entrance. After you have redeemed this experience, you can request another, even if you plan to use the Park Hopper option.
If you are unable to pre-register for DAS, you can still request it in-person at Guest Relations near the Main Entrance to EPCOT, Disney’s Animal Kingdom, Disney’s Hollywood Studios, and at City Hall in the Magic Kingdom. Once your DAS has been approved, you will be able to request one experience return time. After it has been redeemed, you can request another until park closing. If you do not pre-register, you will not be able to take advantage of the DAS Advance experiences.
If you have any questions please reach out to the Disability Assistance Team at (407) 560-2547, or send an email to disability.services@disneyparks.com.
See ya real soon,
Andrea