Greetings, Heather, welcome to planDisney, we thank you for this excellent question!
Walt Disney World Resort continually strives to afford all Guests an inclusive and enjoyable visit with their many
Services for Guests with Disabilities, which in my opinion have been prepared with great forethought and care by the knowledgeable Cast Members at Disability Services.
Heather, I apologize for the inconvenience in waiting for a Cast Member in regards to
Disney's Disability Access Service - DAS Advance, as many Guests like you and me, a mom of a severely, autistic young man, find this option incredibly convenient from the comfort of our homes. I also appreciate the pre-selections of 2 one-hour return windows in advance of my visit.
The good thing is that you still have time to arrange the
DAS Advance live chat within 30 days to 2 days before your arrival. And you can also register for the DAS when you arrive at Guest Relations located inside any Walt Disney World Resort theme park. During your in-person registration, it might be helpful to mention that you experienced long waiting periods, and also ask if the Cast Member can assist you with your first DAS selection.
If you need any further assistance, and clarification I invite you to contact
Disability Services at (407) 560-2547 or email disability.services@disneyparks.com.Did you know that in the
My Disney Experience app, there is now a self-selection tool when you are in the parks?
You can access the self-selection tool two ways in the app:
1. Open My Disney Experience and at the bottom right select “More,”
2. Select the DAS button,
3. You can also access the self-selection tool from the attraction detail screens.
Anyone on your DAS Guestlist in your
Family & Friends list can request a DAS Return Time either in-person or via the self-selection tool, but the
Guest registered for the DAS must be present when boarding the attraction.
Pro Tip - The
Disney Genie and Disney Genie+ Service may also be used when the DAS has been approved.
Thank you for consulting planDisney, Heather, we hope to be of any further assistance again soon.
~ Jacqueline