Magic Kingdom Cinderella Castle
  • On Feb 15, 2022
    Heather from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son has severe mental health issues so we want to pre-register for DAS. He is in hospital all day and when we call at night we stay on hold until after closing. If I call in the morning, he may be gone before they answer. How to proceed?

    Greetings, Heather, welcome to planDisney, we thank you for this excellent question!

    Walt Disney World Resort continually strives to afford all Guests an inclusive and enjoyable visit with their many Services for Guests with Disabilities, which in my opinion have been prepared with great forethought and care by the knowledgeable Cast Members at Disability Services.

    Heather, I apologize for the inconvenience in waiting for a Cast Member in regards to Disney's Disability Access Service - DAS Advance, as many Guests like you and me, a mom of a severely, autistic young man, find this option incredibly convenient from the comfort of our homes. I also appreciate the pre-selections of 2 one-hour return windows in advance of my visit. 

    The good thing is that you still have time to arrange the DAS Advance live chat within 30 days to 2 days before your arrival. And you can also register for the DAS when you arrive at Guest Relations located inside any Walt Disney World Resort theme park. During your in-person registration, it might be helpful to mention that you experienced long waiting periods, and also ask if the Cast Member can assist you with your first DAS selection.

    If you need any further assistance, and clarification I invite you to contact Disability Services at (407) 560-2547 or email

    Did you know that in the My Disney Experience app, there is now a self-selection tool when you are in the parks? 
    You can access the self-selection tool two ways in the app:
    1. Open My Disney Experience and at the bottom right select “More,”
    2. Select the DAS button,
    3. You can also access the self-selection tool from the attraction detail screens.
    Anyone on your DAS Guestlist in your Family & Friends list can request a DAS Return Time either in-person or via the self-selection tool, but the Guest registered for the DAS must be present when boarding the attraction.

    Pro Tip - The Disney Genie and Disney Genie+ Service may also be used when the DAS has been approved.

    Thank you for consulting planDisney, Heather, we hope to be of any further assistance again soon.

    ~ Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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