Back to Your Answers
  • On Mar 20, 2022
    Leona from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son was on senior trip and was at Hollywood Studios on Wednesday March 16. He purchased a Asoka tono lightsaber in Dok-Ondar's of Antiquities for $348 and the silver part (the hilt) is no longer working. How can we get this replaced/fixed?

    Bright Suns Leona,
    Welcome to the "galaxy, far, far, away" known as planDisney! As a Star Wars fan and fellow Jedi, I’m so sorry to hear that your young Padawan’s lightsaber is fractured. Ahsoka’s lightsabers are incredibly rare artifacts, so I’m sure he is more than a bit upset about their current state.

    I reached out to a Force-sensitive Cast Member and explained your son’s problem to them. I was informed that there is a way to look into getting the lightsaber remedied (a New Hope, you could say). The Gatherers who work at the Mail Order Merchandise department should be your next point of contact. They are available from 9 a.m.-5 p.m. EST Monday- Friday and can be reached at 1-877-560-6477 or via email at merchandise.guest.services@disneyparks.com. With their help, I’m sure your son will be able to get the help he needs replacing or repairing Ahsoka’s lightsabers to their former glory.

    May the Force be With You and Your Padawan!

    Til the Spires,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome