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  • On Jun 18, 2023
    Mike from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son recently built R series droid @ Droid Depot. After shipping it home we found damage to main body. Looking to purchase replacement. Blue in color.the

    Hi Mike!

    Welcome to planDisney! You know, I’ve heard stories of Jawas trying to sell droids with bad motivators, but it sounds like your droid might have gotten damaged in transport. 

    Mike, to inquire about a replacement piece for your droid, you need to reach out to the Merchandise Guest Support Center. You can call (877) 560-6477, Monday through Friday from 9:00 AM to 5:00 PM ET or you can e-mail merchandise.guest.services@disneyparks.com. I have reached out to them by email in the past and I suggest you try to include a photo of your droid and the piece you need to be replaced. 

    I hope you find the droid parts you’re looking for, Mike. In the meantime, there is always new Star Wars merchandise being added to shopDisney.com! If you have any future questions, you can reach out to me again at planDisney! 

    May the Force be with you,

    Kaitlin
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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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