Mom And Son Red Car Trolly
  • On Sep 7, 2021
    Sandra from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son purchased me a pass for my birthday 🥳 I did not get anything yet in my email. I had passes for several years . What do I need to do?

    Hello, Sandra and a very Happy Birthday to you!

    All of us here at planDisney would like to begin with a huge, “Happy Birthday”, from all of us to you. I can’t think of a better birthday gift than a key to a whole year of magic. He’s seriously the best gift giver out there! Please also give him an extra “Thank You”, from all of us too. 

    Since your son is the one who purchased the Magic Key Pass, I would first try a couple of things. Check with him to see which email address he used. If he purchased the Magic Key while logged in to his Disney account, it probably went to his email or is already linked to his Disney account. 

    Hopefully, your son received the email with all the information about your Magic Key. You can then use the information from his email, to link your Magic Key to your own Disney account so that you have access to it. If that is not the case, I recommend contacting the Magic Key Membership Services team by giving them a call. A Cast Member there will be more than happy to help you gain access to your Magic Key. I do recommend calling during a time that your son is also around, just in case they need any of his information as well.

    Here’s to wishing you all the fun and congratulations on becoming a Magic Key Holder!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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