• On Jan 24, 2019
    Tina from AL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son purchased a park exclusive pandora bracelet in December for his girlfriend. The clasp has broken. It is virtually impossible to reach a retail store at the park. What should we do/who to contact? We won't be there again until March.

    Hi, Tina!  Thanks for bringing your question to the Disney Parks Moms Panel.

    In my opinion, no visit to the Walt Disney World Resort is complete without some shopping at Disney Springs.  I love that the Pandora Jewelry store in Disney Springs has some exclusive merchandise that can only be found at the Walt Disney World Resort.  It makes such a special vacation souvenir or gift for the Disney fan in your life.

    I have good news for you, Tina.  I was able to reach a Cast Member at the Disney Springs Pandora store.  I explained your situation to her, and she suggests you contact Pandora Jewelry's consumer affairs department at 1(855) 922-2600.  I hope this helps you straighten out the situation with the bracelet your son purchased.    

    Have a magical day!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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