Mom and Son on Safari; Giraffe; AA
  • On May 27, 2024
    Joseph from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son has medication that must be refrigerated at all times and has a specialized ice pack for traveling. Is there a freezer available to keep his ice pack in while at Disney, we are staying at the All-Star Music Resort.

    Hiya, Joseph! Thanks for stopping by planDisney. You'll be arriving at Walt Disney World Resort in just one week--I'm so excited for you! I'm sure you're counting down the days. Let me adjust my nurse's cap, and we'll dive right in to track down the information you're looking for. 

    The rooms at Disney's All-Star Music Resort come equipped with a beverage cooler, but this may not maintain an appropriate temperature to safely store your son's medication. I recommend calling the Reservations line as soon as possible to request a refrigerator for your room and stopping by the Front Desk upon your arrival to follow up. Availability isn't guaranteed, but the Cast Members will do everything they can to accommodate this important request. 

    As for a freezer for your travel ice pack, all of the Disney Resort Hotels have multiple freezers available for any medication needs. Bell Services will be able to assist with storing the ice pack (or multiple ice packs if you choose to have a portable cooler in your room), and it's easy to retrieve when you're ready to head out for the day. If the medication needs to be kept cool while you're enjoying the theme parks, the First Aid Centers located in all four parks and the water parks can store this for you. The nurses there are amazing and ready to help if anyone in your group needs attention during your vacation. 

    Joseph, I hope this information is helpful for your planning purposes, and that you and your family have the best time at The Most Magical Place on Earth! Thank you again for visiting planDisney, and please don't hesitate to reach out if we can assist with any last-minute questions before your arrival. 

    See Ya Real Soon!
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Meet the Panelist: Susan, Michigan

Hi there! I'm Susan, a pixie-dusted pediatric nurse and Disney Vacation Club specialist. I'm married to my own Mr. Incredible and we have two fantastic teenage daughters. Our family has been making Disney memories for four generations, and I'm so excited to help you plan your own magical adventures as part of the planDisney panel. Welcome home! Learn More About Susan

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