Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Mar 16, 2012
    Karey Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My son lost his safari hat he got in animal kingdom. He talks about it alot. Is there anyway to buy a hat and have them ship it. I have tried the Disney store but, they don't have it. Thanks

    Hi there, Karey!

    Oh, how often does that happen ... someone loses a favorite souvenir from Walt Disney World, or you get the "non-buyer's remorse" for not picking up the thing you ultimately really wanted.

    Disney understands this issue, and has provided for it. Their merchandizing line is ready to help you save the day!

    Give these magical Cast Members a call at 407-363-6200 M-F, 9:00 AM - 5:30 PM EDT, and describe the hat to them. If they cannot find it because it's no longer available, they will be ready to suggest some wonderful alternatives for your son.

    Their toll-free number is 877-560-6477.

    You can also reach them via fax: 407-352-6369 or email:

    Good luck to you -- let me know how they were able to make magic!

    See you later, celebrator,
    -Deborah B.

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Meet the Panelist: Deborah, Florida

As a Florida native, my life has always included Walt Disney World. Now I share that magic with my husband and my sons, ages seven and eight. In between trips to the World, I teach for the Department of English at the University of South Florida. Learn More About Deborah

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